An account may be closed if an account closure request was submitted through Client Portal and all closure requirements were completed. Before an account can be closed, all positions must generally be closed, pending orders cancelled, outstanding fees settled, and any remaining cash balance withdrawn or converted where required.
If all positions have been closed and a close account request has been submitted, IBKR may automatically convert small settled cash balances into the account’s base currency, provided the balance is below the applicable threshold. If non-base currency balances exceed the applicable threshold, you may be required to manually convert or close those currency balances before the account closure request can be processed.
Accounts with a zero balance and no open positions may also be subject to closure where permitted under the applicable account terms and operational procedures.
If your account was closed unexpectedly, please contact MEXEM Client Services so that we can review the account status and provide further information.
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